A real AI employee in your business WhatsApp number. Here is the scope we ship.
We provision your WhatsApp Business Account or connect an existing number via Cloud API.
Agent learns your catalog, FAQs, policies, tone, and escalation rules from your docs + systems.
Wire to your CRM, e-commerce, booking, and support tools. Real reads and writes.
Shadow mode → staged rollout → full production, typically 4–6 weeks end-to-end.
Streamed LLM responses. No 'typing' pauses longer than human.
EN, IT, SQ, AR, DE, FR, ES handled in one agent. Switch language per reply.
Always on. Human escalation respects your working hours.
EU hosting, retention rules per Meta policy, DPA available.
Both, depending on your volume and region. For businesses in Europe, MENA, and LATAM we typically recommend Meta's WhatsApp Cloud API directly — cheaper and faster to provision. For enterprise with strict SLA needs, we partner with tier-1 BSPs like Twilio, 360dialog, and Gupshup.
Yes — inside Meta's 24-hour messaging window or using approved template messages for outbound. We handle template submission, localization, and the opt-in flow. Broadcasts can be triggered by CRM events (cart abandonment, subscription renewal, booking reminder).
Yes to both. Voice notes are transcribed (Whisper or equivalent) and handled as text by the agent. Images are analyzed via vision models — useful for 'is this the right product?', ID verification, or damage claims.
Meta charges per conversation, tiered by category (service, marketing, authentication, utility) and country. An AlbTech WhatsApp agent does not add per-message margin on top — you pay Meta directly and us a flat hosting fee.
Book a 30-minute scoping session. Walk away with a blueprint, a price, and a timeline.