One AI agent, many Salesforce surfaces. Your custom objects and Apex logic are first-class.
OAuth 2.0 with JWT Bearer. Dedicated integration user + Permission Set.
Platform Events and Change Data Capture for sub-second inbound sync.
CRUD at scale. Respects API limits with intelligent batching and backoff.
Invocable Apex actions let your Flows call the AI agent mid-process.
Einstein and Agentforce are Salesforce-native AI, priced per conversation and locked to Salesforce's ecosystem. AlbTech builds custom agents that complement those products or replace them — trained on your Apex logic, respecting your sharing rules, and able to operate across Salesforce AND other tools (WhatsApp, Shopify, Stripe) in a single conversation.
Yes. The agent uses a dedicated integration user with an appropriate Permission Set. Every read and write honors OWD, role hierarchy, sharing rules, and FLS. For regulated orgs we support 'Person Account' masking and PII tokenization.
Platform Events + the Streaming API for inbound (Salesforce → agent). REST + Bulk API 2.0 for outbound. For high-volume orgs we wire Change Data Capture into the agent's context store so conversations always see fresh data.
Yes to both. On Service Cloud the agent creates/updates cases, posts to Chatter, and routes via Omni-Channel. On Marketing Cloud the agent can respond to journey entries and update Data Extensions for segmentation.
30-minute org review. We walk your object model, identify the highest-ROI AI workflow, and show you a build plan.