Zendesk AI is a bolt-on to a support platform. We build the AI your support platform should have.
No per-agent AI fee. Your bill does not grow every time you hire.
Checks orders, issues refunds, cancels subscriptions — not just drafts replies.
Deploy in your AWS/Azure/GCP. GDPR, HIPAA, SOC2 setups supported.
Your prompts, your macros, your fine-tunes. Migrate off Zendesk later without rebuilding.
The bigger your team, the worse the per-agent math gets. Custom AI flattens that curve.
| Support Agents | Zendesk AI / year | AlbTech / year * | Year-1 savings |
|---|---|---|---|
| 10 | $6,000 | ~$18,000 | –$12,000 |
| 25 | $15,000 | ~$21,000 | –$6,000 |
| 50 | $30,000 | ~$26,000 | +$4,000 |
| 100 | $60,000 | ~$34,000 | +$26,000 |
| 250 | $150,000 | ~$58,000 | +$92,000 |
* Amortized year 1. Year 2+ drops to flat hosting only.
Yes — that is the typical deployment. AlbTech installs as a custom app inside Zendesk via Sunshine Conversations and the Support API. Your agents keep using Zendesk, your SLA and macros keep working. Only the AI brain changes.
The Advanced AI add-on is ~$50/agent/month on top of your Suite license. At 30 agents that is $18k/year for AI alone, separate from automations and intelligent triage. A custom AlbTech AI layer is a one-time build plus flat hosting — the crossover is ~20 agents.
Yes. Our agent classifies intent, suggests the right macro, drafts replies in your brand voice, auto-tags tickets, and triages priority. Unlike Zendesk AI, we also write to external systems (Shopify, Stripe, your billing DB) from inside the same ticket.
AlbTech deploys inside your cloud tenant (AWS/Azure/GCP) or our EU-only infrastructure. Data residency is yours to define. We have built support AI for regulated industries — pharma, insurance, healthcare — under strict data-handling requirements.
Free 30-minute audit: we look at your ticket mix, resolution rate, and top 20 intents. You get a build proposal and a realistic payback timeline.