Here is what happens to your bill as tickets grow. Numbers are directional — your actual resolution rate will vary.
| Monthly Resolutions | Intercom Fin / year | AlbTech build + hosting / year * | Annual delta |
|---|---|---|---|
| 1,000 | $11,880 | ~$14,800 | –$2,900 |
| 3,000 | $35,640 | ~$18,800 | +$16,800 |
| 5,000 | $59,400 | ~$21,600 | +$37,800 |
| 10,000 | $118,800 | ~$28,000 | +$90,800 |
| 25,000 | $297,000 | ~$48,000 | +$249,000 |
* Amortized build cost over year 1, flat from year 2 onward.
You do not rip out Intercom. You keep it as your support desk — and swap Fin for a smarter, cheaper agent underneath.
We analyze your Fin transcripts, resolution rate, and top 50 ticket categories.
Custom agent trained on your help docs + live system integrations.
Agent runs silently alongside Fin. We compare resolutions side-by-side.
Cut over traffic. Disable Fin. Your Intercom dashboard still works.
Intercom Fin charges ~$0.99 per resolution. At 5,000 resolutions/month, that is ~$59k/year — just for Fin, on top of Intercom seats. A custom AlbTech support agent typically costs €25–60k to build and €400–900/month to host. Most clients break even inside 12 months.
Yes, and more. Fin resolves FAQs from your help center. An AlbTech agent resolves FAQs plus: checks order status in Shopify, refunds in Stripe, updates tickets in HubSpot/Zendesk/Freshdesk, schedules meetings, and hands off to humans with full context — all from the same conversation.
Yes. We can deploy into Intercom as a custom bot, as a standalone widget on your site, or through WhatsApp/SMS/email. Most clients run the AlbTech agent inside Intercom during migration, then retire Fin once confidence is high.
Every conversation is logged with resolution status, deflection rate, confidence score, and customer sentiment. You get a dashboard — or we pipe the data into your existing BI stack (Metabase, Looker, Snowflake).
Send us your last 3 months of Fin usage. We will send back a migration proposal with real numbers within 72 hours.